At Roekart, we are dedicated to delivering the freshest and highest-quality vegetables, fruits, and groceries to your doorstep. We understand that sometimes issues may arise, and we are here to assist you with our Refund Policy.
1. Eligibility for Refunds
1.1. You may be eligible for a refund if you have encountered any of the following situations:
- You received damaged or spoiled products.
- You received incorrect items in your order.
- Your order was not delivered within the specified delivery window.
2. Requesting a Refund
2.1. To initiate a refund, please contact our customer support team within 24hrs of receiving your order. You can reach us at +91 9692148148.
2.2. When contacting us, please provide the following information:
- Your order number.
- A description of the issue or reason for the refund request.
- Clear photographic evidence, if applicable (e.g., photos of damaged items).
3. Refund Process
3.1. Once we receive your refund request and review the provided information, we will respond promptly to confirm the status of your refund.
3.2. If your refund request is approved, we will initiate the refund to your original payment method. Please note that it may take [Specify the timeframe, e.g., 3-5 business days] for the refund to reflect in your account, depending on your payment provider.
4. Non-Refundable Items
4.1. Certain items may not be eligible for refunds due to their perishable nature. These may include but are not limited to fresh produce and groceries.
5. Canceling Orders
5.1. You may cancel your order before it is prepared for delivery. Once your order is in the delivery process, it cannot be canceled.
6. Changes to this Refund Policy
6.1. We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page, and the date of the last update will be indicated.
7. Contact Us
7.1. If you have any questions, concerns, or requests related to this Refund Policy, please contact us at +91 9692148148.
By using Roekart's services, you acknowledge and accept the terms of this Refund Policy. We are committed to addressing any issues and ensuring your satisfaction with your shopping experience.
